Privacy Policy

Effective Date: January 26, 2026
This Privacy Policy describes how Hangzhou Zhiwu Fang Decoration Co., Ltd. (“Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website (the “Site”) or otherwise communicate with us.
1. Contact Information

If you have questions about this policy or your personal data rights, please contact us:

Company Name
Email Address
Phone Number
Address
Hangzhou Zhiwu Fang Decoration Co., Ltd.
+44 7354 546660
21st Avenue, 388, Unit 2, Room 618, Baiyang Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, China
2. Information We Collect

We collect information in several ways, primarily when you interact with our Site, customize a product, or place an order.

A. Information You Provide Directly

  • Identity and Contact Data: Name, billing address, shipping address, email address, phone number.
  • Transaction Data: Details about products purchased, specifically custom dimensions (width/height) and color choices.
  • Account Data: Username, encrypted password, and profile information if you create an account.
  • Support Data: Information you provide when contacting customer support (e.g., photos of your door frame for measurement consultation).

B. Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and usage:

  • Usage Data: IP address, browser type, time zone, referral source, and interaction metrics.
  • Tracking Data: Information collected via Cookies, Web Beacons, and Pixel Tags.
  • Session Replay Data (Microsoft Clarity): We use Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and online activity. Additionally, we use this information for site optimization and fraud/security purposes.
3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process payments, manufacture your custom-sized products, arrange for global shipping, and send order confirmations.
  • Customer Service: To assist with measurement inquiries, installation guidance, and warranty claims.
  • Security: To screen for potential risk or fraud (e.g., matching IP addresses with billing addresses).
  • Marketing: To send you promotional emails (only if you have opted-in). You can unsubscribe at any time.
  • Site Optimization: To analyze user behavior (via Clarity and Google Analytics) to improve our website layout and user experience.
4. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., keeping transaction records for tax purposes for up to 7 years).

5. Sharing Your Personal Information

We do not sell your personal data. We share your information with third parties only for essential business purposes:

  • Service Providers:
    • Payment Processors: Stripe, PayPal (to securely process payments).
    • Logistics: DHL, FedEx, YunExpress (to deliver your order).
    • Analytics: Google Analytics, Microsoft Clarity (to understand site performance).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
6. International Data Transfer

ZOORMESH is headquartered in China. By using our Services, you acknowledge that your personal information will be transferred to and processed in China.

However, we take the protection of your data seriously. We implement appropriate technical and organizational measures (including encryption and strict access controls) to ensure your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

7. Your Rights

Depending on your location, you have specific rights regarding your data.

A. GDPR Rights (EEA & UK Users)

If you are located in the EEA or UK, you have the right to access, rectify, port, and request erasure of your personal information. You also have the right to object to processing. Contact us at [email protected] to exercise these rights.

B. Australian Privacy Rights (Australian Users)

If you are located in Australia, we adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to access personal information we hold about you and to ask that your personal information be corrected. If you believe we have breached the APPs, please contact us immediately.

C. CCPA/CPRA Rights (California Users)

California residents have the right to Know, Delete, and Opt-Out of the sale/sharing of personal information. ZOORMESH does not sell personal data for money. We may share data with analytics partners (like Google/Microsoft) which may be considered “sharing” under California law. To opt-out, please contact us.

8. Security

We use industry-standard Secure Socket Layer (SSL) encryption to protect your data during transmission. We restrict access to your personal data to those employees, agents, and contractors who have a business need to know.

9. Cookies

We use cookies to remember your cart items and analyze site traffic. You can control and manage cookies in your browser settings. Please note that removing cookies may affect your shopping experience (e.g., the cart may not save).

10. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect information from children.

11. Contact Us

For any questions regarding this policy, or to make a complaint, please contact us at [email protected].